Last updated September 27, 2026
Word‑Mark is a small business based in Vancouver, BC. We collect as little personal information as we can, use it only to answer you and send your orders, and never sell it. This policy explains what we collect and why.
When you contact us. The contact form asks for your name, email, a subject and your message. We use these only to reply to you.
When you buy from us online. Payments are handled by Stripe. Stripe collects your name, email, shipping address and payment details. We receive your name, email and shipping address so we can send your order; we never see or store your full card number.
When you visit the site. Our web host keeps standard server logs, such as your IP address, browser type and the pages you visit, to keep the site secure and running. Our fonts are loaded from Google Fonts, which means Google receives your IP address.
We don't use analytics, advertising trackers or cookies on this site. Stripe may use cookies on its own checkout pages to process payments securely and prevent fraud.
We share information only with the service providers that run the site and our orders:
Some of these providers store information outside Canada, including in the United States, where it may be subject to local law. We don't sell, rent or trade your information, and we won't send you marketing emails unless you ask us to.
We keep messages for as long as we need them to help you. We keep order records for as long as Canadian tax law requires, currently six years.
You can ask to see the personal information we hold about you, correct it, or have it deleted where we're not required to keep it. Email us at hello.wordmark@gmail.com and we'll respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
If we change this policy, we'll update it here and change the date at the top.